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Crisis Team Experience Survey

This survey is designed to allow you to express your views on your experience with the Crisis Team that you were referred to during your mental health crisis.

It is an anonymous survey no name, email address or identifying information is required.

if you would like to review the results you will need to register your email address.

This is completely voluntary and not a condition of completing the survey. 

INTENDED CLOSURE DATE - NOVEMBER

PLEASE COMPLETE EACH QUESTION BASED ON YOUR OWN PERSONAL EXPERIENCES

When was the last time you used the crisis team?
This Week
This month
2 to 3 months ago
Within the last six months
Over six months ago
Last Year
How would you describe the help you received?
Terrible
Unhelpful
Poor
Helpful
Very Helpful
Excellent
How often did the crisis team treat you with respect and understanding?
Never
Sometimes
Every Time
Would you recommend the team based on your experience with them?
Yes
Possibly
Definitely Not
I felt safe during the interaction
Strongly Agree
Agree
Strongly Disagree

Briefly describe what was good or bad about the service you received.

Did you feel that the person you spoke to was adequately trained to be able to deal with you
Yes (Very Good and Helpful)
Yes ( did their best)
No ( Unhelpful and Uncaring)
How quickly did the crisis team respond to your call or referral?
They Never Did
24 Hours Plus
12 to 24 Hours
8 to 12 Hours
Less Than 4 Hours
Immediately
Did the crisis team listen to your concerns and answer your concerns clearly?
Usually
Sometimes
Never
The care provided helped resolve my immediate crisis
Strongly Agree
Agree
In Part
Disagree
Strongly Disagree
I am still in crisis
Did the crisis team provide clear information about support and follow up options?
Yes
Partly
No
Were any follow-up contacts made after the initial visit/phone call?
Yes
I dont’t know
No
Since the crisis team’s involvement, how has your situation changed?
Yes for the better
No Change
No much worse

REGISTER FOR SURVEY RESULTS

© 2035 Mind & Motherhood

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